Domande frequenti

POPOLARE

I prodotti a base di canapa che contengono meno dello 0,2 % di THC sono considerati legali nella maggior parte dei Paesi del mondo. Dato che le legislazioni stanno cambiando rapidamente ti consigliamo di controllare le leggi locali prima di effettuare l’ordine.

Puoi ricevere il tuo ordine ovunque nel mondo.

  • Bonifico bancario
  • Carta di credito (3-D Secure – MasterCard, Visa, Maestro)
  • Contrassegno (solo in Slovenia)

Il motivo più comune per il pagamento non andato a buon fine è che la tua carta di credito non è 3-D Secure, quindi ti consigliamo di verificare prima. Se la tua carta non è 3-D secure puoi completare in sicurezza il pagamento tramite bonifico bancario. Se continui a riscontrare problemi o hai dubbi o domande sul pagamento, contatta il nostro servizio clienti all’indirizzo info@hempika.com o telefonicamente al numero +386 68 169 816.

Quando l’ordine viene spedito riceverai un numero di tracciamento sulla tua e-mail. Se non hai ricevuto il numero di tracciamento contattaci all’indirizzo info@hempika.com.

ORDERS & PAYMENTS

You can order anywhere in the world.

  • Cash on delivery (only in Slovenia)
  • Bank transfer
  • Credit card (3D Secure – Mastercard, Visa, Maestro)
  • Cryptocurrency (Bitcoin, Bitcoin Cash, Ripple, Etherium, Litecoin)
  • The most common reason for unsuccessful payment is that the credit card isn’t a 3D secure credit card, so we recommend checking that first. If that’s the case, a bank transfer is also a safe payment option.
  • If you still have any troubles, doubts or questions about payment, please contact our customer service at info(at)hempika.si or via telephone on +386 68 169 816

Just make sure that you’re doing an international (SEPA) transfer. Fill out all the necessary information and transfer the amount of money that is written on the proforma invoice. Our bank information is:

IBAN: SI56 0510 0801 5616 022
Swift/Bic: ABANSI2X 
Bank name: ABANKA d.d.

The transfer of the bank payment can take up to 1–2 working days; you will receive a confirmation email when your payment has been accepted.

Sadly no, as we only offer 3D secure credit card payment because security comes first.

  • If you placed an order until 14:00 (GMT+1), you can cancel it with a call to the +38668169816
  • If the order has been placed after 14:00 (GMT+1), you can cancel it with an email to info(at)hempika.si (please use “CANCEL ORDER +order number” as a subject).
  • If the order is already shipped, we can’t cancel it anymore as the post-service has control over it.

After you complete all the steps, you’ll receive an email with confirmation.

SHIPPING

We ship worldwide.

  • Worldwide shipping is free on all orders above €99, and above €30 in Slovenia (the shipping is handled by regular post).
  • Shipping costs are otherwise automatically calculated before placing your order and are based on the offer of the delivery service.

All orders placed (and processed) before 14:00 (GMT +1) will be shipped the same day (excluding weekends and holidays).

Yes, once the order is placed, you can request a tracking number by sending an email with your order number to info(at)hempika.si

It happens sometimes that the tracking numbers aren’t available immediately, thus giving you the feeling that the package hasn’t been sent yet. Don’t worry, it is probably a delay in the tracking process system because many local couriers only recognize the tracking number 24 hours before delivery.

All of our packages are discreetly shipped and contain only the delivery information.

If you received the product and changed your mind, you can return it in a 14-day period if it is still in a condition that you received it (unopened and unused). For more information about returns, please contact us at info(at)hempika.si

ACCOUNT

You can create your account here.

There can be various reasons why your login doesn’t work. First, we recommend changing your password and if that also doesn’t work, please contact us at info(at)hempika.si

We store all the information in accordance with our Privacy Policy.

Yes, you can change your information such as delivery & billing address, password, etc. but you have to be logged in to make changes.

Yes, there are lots of benefits having a Hempika account including:

  • Lifetime discounts
  • Chance to become VIP user and receive special benefits
  • Free gifts
  • Priority shipping & customer support
  • Unlocked features for affiliate and refer-to-a-friend
  • Special offers (such as free e-books, specially discounted new arrivals and much more)
  • Own “bank” account where you can deposit funds

BUSINESS

Yes, you can apply for a business account at our wholesale portal.

  • Retail
  • Whitelabel
  • Private label
  • Bulk
  • Affiliate
  • Dropshipping
  • Lab services

No, you don’t need the VAT number to register a wholesale account.

  • Because we manually approve every account, it can take up to 24 hours before you are granted with access to our wholesale portal. If you register your account on Friday or the weekend, you can expect the access to the portal on Monday.
  • If we think that submitted information is fake or spam, we might not approve the account. If you think that it was a mistake, please let us know at info(at)hempika.si

LEGAL

Hemp products that contain less than 0,2% THC are considered legal in most of the countries worldwide. Because the laws are rapidly changing, we recommend that you check your local laws before placing the order.

  • With hemp food products there shouldn’t be any risk at all but CBD products might be illegal in some countries around the world.
  • Because we do not have all the information about worldwide laws, we do not take responsibility for seized products if you are ordering them to a country where they are illegal.

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