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ORDERS & PAYMENTS

What countries can I order to?

You can order anywhere in the world.

Which payment methods do you offer?

Cash on delivery (only in Slovenia)
Bank transfer
Credit card (3D Secure – Mastercard, Visa, Maestro)
Cryptocurrency (Bitcoin, Bitcoin Cash, Ripple, Etherium, Litecoin)

My payment has not gone through. What should I do?

The most common reason for unsuccessful payment is that the credit card isn’t a 3D secure credit card, so we recommend checking that first. If that’s the case, a bank transfer is also a safe payment option.
If you still have any troubles, doubts or questions about payment, please contact our customer service at info(at)hempika.si or via telephone on +386 68 169 816

How do I pay with Bank Transfer?

Just make sure that you’re doing an international (SEPA) transfer. Fill out all the necessary information and transfer the amount of money that is written on the proforma invoice. Our bank information is:

IBAN: SI56 0510 0801 5616 022
Swift/Bic: ABANSI2X
Bank name: ABANKA d.d.

The transfer of the bank payment can take up to 1–2 working days; you will receive a confirmation email when your payment has been accepted.

Can I pay with a pre-paid credit card?

Sadly no, as we only offer 3D secure credit card payment because security comes first.

Can I cancel my order?

If you placed an order until 14:00 (GMT+1), you can cancel it with a call to the +38668169816
If the order has been placed after 14:00 (GMT+1), you can cancel it with an email to info(at)hempika.si (please use “CANCEL ORDER +order number” as a subject).
If the order is already shipped, we can’t cancel it anymore as the post-service has control over it.

How do I know that the order was successful?

After you complete all the steps, you’ll receive an email with confirmation.

SHIPPING

Which country do you ship to?

We ship worldwide.

How much are the shipping costs?

Worldwide shipping is free on all orders above €99, and above €30 in Slovenia (the shipping is handled by regular post).
Shipping costs are otherwise automatically calculated before placing your order and are based on the offer of the delivery service.

When will my order get shipped?

All orders placed (and processed) before 14:00 (GMT +1) will be shipped the same day (excluding weekends and holidays).

Can the order be tracked?

Yes, once the order is placed, you can request a tracking number by sending an email with your order number to info(at)hempika.si

The tracking number can’t be recognized?

It happens sometimes that the tracking numbers aren’t available immediately, thus giving you the feeling that the package hasn’t been sent yet. Don’t worry, it is probably a delay in the tracking process system because many local couriers only recognize the tracking number 24 hours before delivery.

What does the packaging look like?

All of our packages are discreetly shipped and contain only the delivery information.

Can I return the product that I don’t want?

If you received the product and changed your mind, you can return it in a 14-day period if it is still in a condition that you received it (unopened and unused). For more information about returns, please contact us at info(at)hempika.si

ACCOUNT

Where can I create my account?

You can create your account here.

Why my Login doesn’t work?

There can be various reasons why your login doesn’t work. First, we recommend changing your password and if that also doesn’t work, please contact us at info(at)hempika.si

How is the information about my account stored?

We store all the information in accordance with our Privacy Policy.

Can I change my account information?

Yes, you can change your information such as delivery & billing address, password, etc. but you have to be logged in to make changes.

Are there any benefits to having my account?

Yes, there are lots of benefits having a Hempika account including:

Lifetime discounts
Chance to become VIP user and receive special benefits
Free gifts
Priority shipping & customer support
Unlocked features for affiliate and refer-to-a-friend
Special offers (such as free e-books, specially discounted new arrivals and much more)
Own “bank” account where you can deposit funds

BUSINESS

Can I apply for a business account?

Yes, you can apply for a business account at our wholesale portal.

What kind of options do you offer?

Do I need a VAT number to apply?

No, you don’t need the VAT number to register a wholesale account.

I have registered the account, but I can’t access the website?

Because we manually approve every account, it can take up to 24 hours before you are granted with access to our wholesale portal. If you register your account on Friday or the weekend, you can expect the access to the portal on Monday.
If we think that submitted information is fake or spam, we might not approve the account. If you think that it was a mistake, please let us know at info(at)hempika.si

LEGAL

Are hemp products legal around the world?

Hemp products that contain less than 0,2% THC are considered legal in most of the countries worldwide. Because the laws are rapidly changing, we recommend that you check your local laws before placing the order.

Is there a risk for customs seizures of hemp products?

With hemp food products there shouldn’t be any risk at all but CBD products might be illegal in some countries around the world.
Because we do not have all the information about worldwide laws, we do not take responsibility for seized products if you are ordering them to a country where they are illegal.

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